Legal name & location
Yogendra SinghSole proprietor, TeraConvert
Pune, Maharashtra, India
Indian jurisdiction. Disputes governed by Section 20 of the Terms of Service.
Contact
Talk to a real human at TeraConvert.
Every message lands in one inbox read by Yogendra Singh, the developer behind TeraConvert. Pick the topic that fits and email directly, or use the form at the bottom if you would rather not open your mail client.
Last updated:
Pick the topic that fits.
We route every message to the same human inbox, but a clear subject line helps us triage and reply faster. Each channel below has its own expected response time.
Product help & bug reports
Stuck on a conversion, hit an error sentinel, or want a format we do not yet support? Send the input filename, the target format, your platform, and a screenshot if you have one.
[email protected]1 business dayRefunds & billing
Inside the 14-day refund window, send your Polar order ID with the subject line “Refund request”. No justification required. Outside the window, we follow the policy in our Terms of Service.
[email protected]1 business dayPrivacy & data rights
Access, correction, erasure, portability, or any other right under India’s DPDP Act, 2023 or the GDPR. Email from the address on your account so we can verify you.
[email protected]30 days statutorySecurity disclosures
Found a vulnerability in the website, the update proxy, or the desktop app? Use the subject line “Security” so it routes correctly. We acknowledge within 48 hours and credit reporters who request it.
[email protected]48 hour acknowledgementSales & licensing
Volume licensing, education or non-profit pricing, invoicing arrangements, or questions about the Desktop App license terms before you buy.
[email protected]1 business dayPress & partnerships
Reviews, interviews, podcasts, integration partnerships, or media kit requests. Briefly describe the outlet and the angle so we can prioritise correctly.
[email protected]2 business days
Self-service
Faster than email for these.
Most license, billing, and product questions are answered in one of these pages. Worth a click before you write.
Manage your license
Sign in to view your license key, change activations, or open the Polar customer portal for invoices.
OpenPricing & what you get
One-time desktop license, free Web App, refund policy, and the full feature comparison.
OpenSupported formats
The full catalogue with browser support, desktop support, and which engine handles each pair.
OpenTerms of Service
The agreement between you and TeraConvert. Plain English, India and EU aligned.
OpenPrivacy Policy
What we collect, who processes it, where it lives, and how to exercise your rights.
OpenCredits & codec licensing
Open-source attribution, codec patent considerations, and source-availability information.
Open
Where we are.
TeraConvert is operated by Yogendra Singh as a sole proprietor based in Pune, Maharashtra, India. No support call centre, no offshore desk, no chatbot. One person, one inbox, public on every legal page.
Sole proprietor, TeraConvert
Pune, Maharashtra, India
Primary inbox
All topics land here. Subject lines help us route faster.
[email protected]Replies within 1 business day (Mon to Fri, IST)
Founder & maintainer
Yogendra Singh, independent software developer. Owns the code, the brand, and the reply queue. Find more of his work on the personal site.
yogendrasingh.inWhat to expect after you hit send.
These targets are measured in business days, Monday to Friday, in India Standard Time. We post a holiday note on the website when the inbox is closed for more than two consecutive working days.
| Topic | First reply | Resolution target |
|---|---|---|
| Product help & bug reports | 1 business day | 5 business days |
| Refunds (within 14-day window) | 1 business day | 5 to 10 business days, via Polar |
| Privacy & data rights | 5 business days | 30 days (GDPR / DPDP statutory) |
| Security disclosures | 48 hours | Patched in the next release |
| Grievance (India) | 48 hours acknowledgement | 30 days (per Indian law) |
Grievance Officer (India).
In compliance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, the Grievance Officer for TeraConvert is:
Yogendra Singh
Grievance Officer, TeraConvert
Email: [email protected]
Location: Pune, Maharashtra, India
Grievance Officer, TeraConvert
Email: [email protected]
Location: Pune, Maharashtra, India
We acknowledge grievances within 48 hours of receipt and aim to resolve them within 30 days, in line with the timelines set by Indian law.
One inbox, one human, no ticket numbers.
We do not run a helpdesk product, we do not assign you a queue position, and we do not auto-close threads. If we miss the SLA on your message, write again with the original subject prefixed by [bump] and we will pick it up the same day.