Contact
Talk to a real human at TeraConvert.
Every message lands in one inbox read by Yogendra Singh, the developer behind TeraConvert. Pick the topic that fits below and email directly; a clear subject line gets you a faster answer.
Last updated:
Pick the topic that fits.
Each topic has its own expected response time.
Product help & bug reports
Stuck on a conversion, or want a format we do not support yet? Send the input filename, the target format, your platform, and a screenshot if you have one; the more of the failing case you include, the faster the fix comes back.
contact@teraconvert.com1 business dayRefunds & billing
Every purchase has a 14-day money-back guarantee, no questions asked; the Terms of Service set this out. For a refund, invoice question, or billing problem, send your Polar order ID.
contact@teraconvert.com1 business dayPrivacy & data rights
Access, correction, erasure, portability, or any other right under India’s DPDP Act, 2023 or the GDPR. Email from the address on your account so we can verify you.
contact@teraconvert.com30 days statutorySecurity disclosures
Found a vulnerability in the website, the update proxy, or the desktop app? Use the subject line “Security” so it routes correctly. We acknowledge within 48 hours and credit reporters who request it.
contact@teraconvert.com48 hour acknowledgementSales & licensing
Volume licensing, education or non-profit pricing, invoicing arrangements, or questions about the Desktop App license terms before you buy.
contact@teraconvert.com1 business dayPress & partnerships
Reviews, interviews, podcasts, integration partnerships, or media kit requests. Briefly describe the outlet and the angle so we can prioritise correctly.
contact@teraconvert.com2 business days
Self-service
Faster than email for these.
Most license, billing, and product questions are answered in one of these pages. Worth a click before you write.
Manage your license
Sign in to see your Pro status, download the desktop app, or open the Polar customer portal for invoices.
OpenPricing & what you get
One-time Pro purchase, 14-day money-back guarantee, and the full feature comparison.
OpenSupported formats
Every pair, and which engine runs it.
OpenTerms of Service
The agreement between you and TeraConvert. Plain English, India and EU aligned.
OpenPrivacy Policy
What we collect, who processes it, where it lives, and how to exercise your rights.
OpenCredits & codec licensing
Open-source attribution, codec patent considerations, and source-availability information.
Open
What to expect after you hit send.
These targets are measured in business days, Monday to Friday, in India Standard Time. We post a holiday note on the website when the inbox is closed for more than two consecutive working days.
| Topic | First reply | Resolution target |
|---|---|---|
| Product help & bug reports | 1 business day | 5 business days |
| Refunds (where required by law) | 1 business day | 5 to 10 business days, via Polar |
| Privacy & data rights | 5 business days | 30 days (GDPR / DPDP statutory) |
| Security disclosures | 48 hours | Patched in the next release |
| Grievance (India) | 48 hours acknowledgement | 30 days (per Indian law) |
Grievance Officer (India).
In compliance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, the Grievance Officer for TeraConvert is:
Grievance Officer and sole proprietor, TeraConvert
Email: contact@teraconvert.com
Location: Pune, Maharashtra, India
We acknowledge grievances within 48 hours of receipt and aim to resolve them within 30 days, in line with the timelines set by Indian law. TeraConvert operates under Indian jurisdiction; disputes are governed by Section 20 of the Terms of Service.
One inbox, one human, no ticket numbers.
We do not run a helpdesk product, we do not assign you a queue position, and we do not auto-close threads. If we miss the SLA on your message, write again with the original subject prefixed by [bump] and we will pick it up the same day.